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Avaya Case Study

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Avaya was recognized for its three-year implementation of a comprehensive omni-channel support ecosystem.   Web access to traditional Support Request support models is integrated with a virtual assistant, chat, web based VoIP and leading-edge video experience with full inter-channel continuity that provides one comprehensive experience for all support needs.  Behind this tool is the ability for agents to work from  any channel, and for workflow and resource management to support all channels, processes, and operational conditioning for web, including swarming capabilities.In 2012, Avaya’s award-wining program was conceptualized, designed and driven by the Global Support Services organization with strong support from executive leadership, IT, Corporate Strategy and others  integral to delivering results.The results of the program have been stellar:

  • 85% of customers use the web to initiate their personalized service experience

  • 73% reduction in  phone call volume since Q4 2010

  • 46,000+ resolutions found each month without an agent

  • 85% of issues identified via chats resolved within one  hour

Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges




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Required Documents

  • Credit card application form and a Letter of Consent to have your credit history checked by a Credit Bureau

  • Copy of National ID card/government official ID card.

  • If the applicant is a foreign national, a copy of valid passport, visa and work permit are required and applicant must earn an income at least THB50,000 per month

  • Income Evidence

For fixed income earners:o Original/copy of a letter certifying monthly salary issued by employer not longer than six months



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Our whole life insurance plans provide lifetime financial protection for you and your loved ones in the event of death, total and permanent disability or certain critical illnesses.

We waive future premium payments of the basic plan in the event of death or total and permanent disability (TPD before age 65) of the policyholder during the term of the rider. This rider is applicable only if the insured is not the policyholder




Today’s Current Travel Offers

Great journeys, wonderful memories. All start out from an amazing travel offer.Check in on us frequently to find the latest travel promotions for the day.

Here for the amazing flight discounts? Here’s how.

Step 1: Search for your ideal flight now with the widget on the right →

Step 2: Refresh this page till you see the ‘The flash sale is ON!’ image below

Step 3: Click on ‘Reseve now’ to reserve available rebate value(s). Do not close this window while you proceed with your booking

Step 4: Complete your booking with an OCBC credit or debit card and submit the details via the form within 30 minutes

Step 5: Kick back and relax. Your rebate will be reflected in your credit or debit card statement within 30 days.

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